Tag Archives: tech support

When Your Computer Catches Fire

Occasionally, I amuse myself by reading Not Always Right. I really shouldn’t, as it’s always bad for my opinion of humanity, but sometimes I just can’t look away. And occasionally, it clues me in to a teachable moment. Like this one, which recently appeared there: Caller: “My computer is a fire risk.” Me: “What makes you say that?” […]

A Chat With Palm Tech Support

We’ll see if anything useful comes of this… I wasn’t too happy with the rep’s cluefulness at 2:55, I must admit. 2:50 PM Connecting to Rescue Gateway: control.app51.logmeinrescue.com… 2:50 PM Connected to Rescue Gateway. A support representative will be with you shortly. 2:51 PM Support session established with Kade. 2:51 PM Kade: Hello. 2:51 PM […]